Kuber Infotech is a distinguished business process outsourcing (BPO) provider based in India, specializing in inbound customer service and management solutions for international clients.
We are also a key player in the freight broking and logistics sector, offering international BPO services tailored to the unique needs of this industry. Our CEO and operation managers bring extensive experience in both domestic and international BPO, ensuring a deep understanding of global market dynamics. Our commitment to excellence and cost- effective service delivery enhances customer satisfaction and loyalty for businesses across the globe.
To deliver world-class inbound customer service and management solutions that exceed international client expectations, foster enduring partnerships, and drive global business success.
With extensive industry experience, Kuber Infotech boasts a team of skilled professionals adept at managing a wide array of customer interactions efficiently and empathetically. We are currently operating a BPO for freight broking and logistics with a dedicated team of 30 employees. We have been in this industry for the last 9 years, gaining substantial expertise and delivering exceptional service. Leveraging advanced technology, we ensure reliable, high-quality service delivery tailored to the needs of international clients.
Secure data handling with compliance to international standards.
Scalable solutions to manage high call volumes.
Continuous system monitoring and performance optimization.
A team with deep industry knowledge and a commitment to excellence.
Services tailored to meet the unique needs of each client.
Significantly reduce operational costs while enhancing service quality.
Flexible solutions designed to grow with your business.
A track record of satisfied international clients and successful partnerships.
1.Inbound Customer Service: 24/7 customer support Order processing Billing inquiries General inquiries.
2.Technical Support: Troubleshooting assistance.
Software and hardware support.
3.Customer Retention Services: Loyalty programs.
Feedback collection and analysis.
4.Live Chat Support: Real-time customer assistance via website.
5.Email Management: Email support and follow-up.
Handling customer queries and complaints.
6.Logistics Management: End-to-end supply chain solutions.
Real-time tracking and reporting.
7.Freight Forwarding: International and domestic shipping.
Customs clearance and documentation.
8.Outbound Customer Service:
Proactive customer outreach for feedback, surveys and sales.
Customer follow-up calls for service and product updates.
"Our partnership with Kuber InfoTech has transformed our customer service operations. Their team is highly professional and consistently exceeds our expectations. We’ve seen a 30% improvement in customer satisfaction scores since we started working with them."
"Outsourcing our customer support to Kuber InfoTech was one of the best decisions we made. Their agents are knowledgeable, empathetic, and quick to resolve issues. Our customers have noticed the difference, and so have we."
"Since partnering with Kuber InfoTech our lead generation has skyrocketed. Their team is proactive, results-driven, and has a keen understanding of our target market. Our sales pipeline has never been healthier."
"Kuber InfoTech has been a game-changer for our sales strategy. Their lead generation services are top-notch, providing us with high-quality leads that convert. We’ve seen a significant increase in sales and revenue."
"Kuber InfoTech has been a game-changer for our shipping operations. Their expertise in freight management has significantly reduced our transit times and costs. Their team is reliable and always goes the extra mile to ensure our goods arrive on time.""
"Partnering with Kuber InfoTech has streamlined our freight forwarding process. They handle everything from documentation to tracking, giving us peace of mind and allowing us to focus on our core business. Their service is exceptional."
